What if there is a missing lock in my order? CS Anna December 02, 2019 15:04 Updated Follow Reach out to us through a call, chat, or an email and we will check the order for you. The missing lock should be sent out on the same business day. Click HERE to go back to the order page. Related articles Where are the locks shipped from? Can I place an order using a purchase order (PO)? Do you offer financing options? Comments 0 comments Please sign in to leave a comment.