We value the trust you place in us. And we take great pride in the quality of our products. That’s why we offer a free replacement warranty on all of our locks.
We are constantly working with our customers to upgrade our products based on their feedback. Therefore, should you be dissatisfied with your purchase for any reason, please contact us so we have the chance to correct it. We want you to shop with confidence, without worrying about whether you'll like our locks.
- In the case of the factory defect, we warranty an immediate completely free replacement for 6 months of commercial application excluding those that are Final Sale. The lock must have been installed in the initial location.
- Please, email us with the description of the defect and pictures (when available).
- The return of faulty lock is the buyer's responsibility.
- We DO NOT accept returns unless you contact our Customer Care representative.
- We approve the exchange after confirming that the defect is introduced by a manufacturer.
- If your item is under warranty and you wish to exchange for a more expensive item, you may do so but would have to pay the difference.
- The warranty is not terminated with a replacement item but will last for the remainder of the warranty from the original purchase.
- You can find the warranty exchange form here.
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